Refund Policy

Last updated: 08/12/2025

At Imakul8, we want you to feel confident in your purchase. This Refund & Returns Policy outlines your rights under UK consumer law and explains how we handle returns, refunds, and exchanges for our products (the "Products").

1. Your Legal Right to Cancel (UK Consumer Contracts Regulations)

You have the right to cancel your order within 14 days of receiving your Products, without giving any reason.

To exercise this right, you must notify us of your decision to cancel. You may use the contact form or email address provided on our Website.

2. Returning Products

To qualify for a refund:

  • Products must be returned within 14 days of your cancellation request.

  • Items must be unopened, unused, and in their original packaging.

  • For hygiene and safety reasons, we cannot accept returns of opened, used, or unsealed Products unless the item is faulty.

You are responsible for the cost of returning the Products unless they are faulty or incorrect.

3. Faulty, Damaged, or Incorrect Products

If you receive a Product that is faulty, damaged, or not what you ordered, please contact us as soon as possible.

Under the UK Consumer Rights Act 2015, you are entitled to:

  • A full refund if you notify us within 30 days of receipt.

  • A repair or replacement if more than 30 days have passed.

We may request photos or supporting information to verify the issue.

4. Refund Process

Once we receive and inspect your returned Products:

  • We will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7–14 working days.

  • Refunds are issued to the original payment method only.

  • Delivery charges will be refunded only if the entire order is cancelled within the 14‑day cooling‑off period.

5. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless faulty:

  • Opened or used Products

  • Products without original packaging

  • Sale or promotional items (unless faulty)

6. Exchanges

We do not offer direct product exchanges. If you wish to exchange an item, please return the original Product (if eligible) and place a new order.

7. Order Cancellations Before Dispatch

If you wish to cancel your order before it has been dispatched, please contact us immediately. We will do our best to stop the shipment. Once dispatched, the standard returns process applies.

8. Lost or Missing Deliveries

If your order does not arrive within the expected delivery timeframe:

  • Please contact us so we can investigate with the courier.

  • Replacement or refund eligibility will depend on courier investigation results.

9. How to Contact Us

To request a return, refund, or cancellation, please use the contact information provided on our Website.

Please include:

  • Order number

  • Full name

  • Reason for return or cancellation

  • Photos (if reporting damage or faults)

10. Changes to This Policy

We may update this Refund & Returns Policy periodically. Any changes will be posted on this page with an updated "Last updated" date.