Privacy Policy

Last updated: 08/12/2025

This Privacy Policy explains how Imakul8 ("we", "us", "our") collects, uses, stores, and protects your personal information when you visit our website (the "Website"), purchase our products (the "Products"), or use our services (the "Services"). We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. About Us

Imakul8 is the data controller responsible for your personal information. Our contact details can be found on the Website under the Contact section.

2. Information We Collect

We may collect and process the following types of personal data:

a. Information You Provide Directly

  • Name

  • Email address

  • Postal address

  • Phone number

  • Payment details (processed securely by third-party providers; we do not store full payment information)

  • Account login details

  • Messages or communications sent to us

b. Information Collected Automatically

  • IP address

  • Browser type and version

  • Device information

  • Website usage data (pages visited, time spent, clicks)

  • Cookies and similar tracking technologies

c. Information from Third Parties

  • Payment processors (e.g., confirmation of payment)

  • Delivery partners

  • Marketing and analytics providers

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfil your orders

  • To manage your account

  • To provide customer support

  • To send order updates and service communications

  • To personalise your Website experience

  • To improve our Website, Products, and Services

  • For marketing communications (only with your consent)

  • To comply with legal obligations

4. Legal Bases for Processing

We process your personal data under the following lawful bases:

  • Contract: To process purchases and deliver Products.

  • Consent: For email marketing and optional cookies.

  • Legitimate Interests: To analyse Website usage, improve services, and prevent fraud.

  • Legal Obligation: To comply with UK laws and accounting requirements.

5. Cookies & Tracking Technologies

Our Website uses cookies to enhance user experience, analyse traffic, and personalise content. You can manage cookie preferences through your browser settings or our cookie banner.

For full details, please refer to our Cookie Policy.

6. Sharing Your Information

We may share your personal data with:

  • Trusted third-party service providers (e.g., payment processors, delivery companies)

  • IT and security providers

  • Marketing and analytics platforms

  • Legal or regulatory authorities when required

We do not sell or rent your personal information to any third parties.

7. International Transfers

If your data is transferred outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or equivalent protections.

8. Data Security

We take data protection seriously and implement appropriate technical and organisational measures to safeguard your information from unauthorised access, loss, or misuse.

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Policy or as required by law. Retention periods may vary depending on:

  • Legal obligations

  • Account activity

  • Transaction history

10. Your Rights Under UK GDPR

You have the following rights:

  • Right to access – Request a copy of the personal data we hold about you.

  • Right to rectification – Correct inaccurate or incomplete data.

  • Right to erasure – Request deletion of your data (with lawful exceptions).

  • Right to restrict processing – Limit how we use your data.

  • Right to data portability – Request your data in a structured, commonly used format.

  • Right to object – Object to certain types of processing, including marketing.

  • Right to withdraw consent – Withdraw consent at any time where consent is used as the lawful basis.

To exercise your rights, please contact us using the details on our Website.

11. Marketing Communications

We will only send marketing emails if you opt in. You can unsubscribe at any time using the link in our emails or by contacting us.

12. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their content, privacy policies, or practices.

13. Children’s Privacy

Our Website is not intended for individuals under 18. We do not knowingly collect data from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be posted on this page with a new "Last updated" date.

15. Contact Us

For questions about this Privacy Policy or your personal data rights, please reach out via the contact details provided on our Website.